Auckland Patient Management

Our Services:
We aim to make medical treatment in New Zealand easily accessible for overseas patients, and coordinate the care and treatment to make it as stress free as possible for patients and their insurers. We co-ordinate all care prior to arrival and while the patient is in New ZealandPrior to arrival in New Zealand:
  • On receipt of a medical referral we research the most appropriate medical service providers in Auckland and send the referral for their review.
  • We access through the private health system a wide range of expert medical specialists, diagnostic centres, hospitals and associated health care providers.
  • We can as appropriate also access the New Zealand public health system.
  • We arrange for an estimates of costs for insurance prior approval, including medical, diagnostic, accommodation and transport.
  • Once prior approval is received, we will arrange appointments dates, and accommodation, and liaise with the insurer for travel dates to New Zealand
  • We will provide documentation required to support NZ Immigration visa application and overseas transfer of funds.
On arrival in New Zealand:
  • Airport to hotel transfer - a prearranged taxi will meet the patient inside the airport terminal and take them to the arranged accommodation.
  • Contact will be made with patient on arrival to introduce ourselves, confirm appointments and arrangements and answer any initial questions
  • Travel arrangements to all appointments with SMS text confirmation of appointment details.
  • Attend appointment with patient as required
  • 24/7 telephone assistance.
  • Arrange all further medical, treatment and diagnostic appointments, hospital admission as required.
  • Arrange additional support as required. e.g.physiotherapy, medical equipment rental, prosthesis etc
  • Inpatient Hospital visits.
  • Updates to insurers - progress report, recommended treatment plan, further estimates as required
  • Visa extensions if required
  • Provide reports from all medical service providers as appropriate
  • Airline medical forms required for travel home

On-going Support:
  • Post discharge support and co-ordination of any follow-up reviews.
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